Customer Support
Networks Unlimited knows that your investments in security technology produce attractive returns only if they perform their duties effectively well after the date of “power on”.
Our customers range from small businesses with very limited IT staffs to large organizations with in-house security experts. Whether we are speaking to an IT generalist or an information security expert, we speak a language they understand and deliver the same, high level of customer support. Since Networks Unlimited only employs senior-level Security Engineers, when a support issue arises, you won’t navigate through a tiered support system – you’ll be working with an expert Security Engineer who stays on top of the issue until resolved.
For over 20 years, we have built our reputation on the exceptional quality and personal level of customer service we provide. Our Customer Support Engineers understand the challenges and pressures your IT staff face on a daily basis. Each Support Engineer has at least five years of experience in deploying, troubleshooting, and supporting information security solutions and has earned industry certifications as further confirmation of their knowledge and skills.
Networks Unlimited customer support is available with 7x24x365 coverage or 5x9 regular business hours. With a range of on-site options, customers can select the support program that matches their needs and budget, ranging from 7x24 On-Site Support with 4 hour response times to the very economical Next Business Day Advance Replacement Service.
Contact us to discuss your support needs and find out how we can make your security technology investments work harder for you.
Networks Unlimited has an Expert Security Engineering Team
A project's success is based on our ability to assist our customer’s security solutions and our goal is to make the experience and transition as seamless as possible. The Networks Unlimited security team holds a wide range of highly credible vendor certifications, as well as top security certifications, which are shown below:
Certified Information Systems Auditor (CISA®)
Information Systems Audit and Control Association (ISACA®)
Certified Information Systems Security Professional (CISSP®)
Check Point Certified Security Expert (CCSE®)
Check Point Certified Security Administrator (CCSA®)